At Enchantment Love, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

Our processing time is typically 3 to 5 business days. Orders typically ship within 5 to 7 business days. Shipping times typically take a few days but can range depending on size of products ordered and where the delivery address is located. 

Did you order an item that's out of stock? That's not a problem since many items are handcrafted we just need a few days to make a new one for you. We may need to source material to make your product. Out of stock items typically ship 5-7 days after ordered is placed. We will refund you anytime as long as we did not already ship the item.  

Any questions about our shipping policy?

Email us at support@enchantmentlove.com. We will try to respond in a timely manor, typically within 24 hours.

SMS Privacy Policy for Enchantment Love

Effective Date: 07/09/2023

Thank you for choosing [Your Ecommerce Company]. This SMS Privacy Policy ("Policy") explains how we collect, use, and protect your personal information when you interact with our SMS services. By opting in to receive SMS messages from us, you acknowledge that you have read and understood this Policy.

1. Information Collection:

1.1. Personal Information: We may collect personal information such as your name, phone number, and other relevant contact details when you provide it to us voluntarily through our website, mobile app, or other channels.

1.2. SMS Interaction Data: We may collect information about your interaction with our SMS services, such as message delivery and response data, to improve our services and provide you with a better user experience.

1. Use of Information:

2.1. Service Delivery: We use your personal information to deliver relevant SMS messages, including order updates, promotional offers, customer support information, and other transactional messages related to your interactions with our ecommerce platform.

2.2. Communication: We may use your personal information to communicate with you, respond to your inquiries, address your concerns, and provide you with information related to our products, services, and offers.

2.3. Improvements and Analytics: We analyze SMS interaction data to improve our SMS services, personalize your experience, and optimize our marketing campaigns. Aggregated and anonymized data may be used for analytical purposes.

2.4. Legal Compliance: We may use or disclose your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, or to protect our rights, privacy, safety, or property, or that of our users, partners, or the public.

1. SMS Marketing:

3.1. Consent: By opting in to receive SMS messages from us, you provide your express consent to receive marketing and promotional SMS messages from us, including offers, discounts, product updates, and other relevant information.

3.2. Opt-Out: You have the right to opt-out of receiving marketing and promotional SMS messages at any time by following the instructions provided in the SMS message or by contacting us directly. Even if you opt-out of marketing messages, you may continue to receive transactional and service-related SMS messages.

1. Information Sharing:

4.1. Third-Party Service Providers: We may engage trusted third-party service providers to assist us in delivering SMS messages and improving our services. These providers are contractually bound to protect your personal information and may only use it for the purposes specified by us.

4.2. Legal Requirements: We may disclose your personal information to comply with any applicable legal requirements, enforce our policies, respond to claims or protect the rights, property, or safety of our company, employees, customers, or the public.

1. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

1. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

1. Children's Privacy:

Our SMS services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will promptly delete it from our records.

1. Changes to the Policy:

We reserve the right to modify or update this SMS Privacy Policy from time to time. Any changes will be effective upon posting the revised Policy on our website or notifying you directly. We encourage you to review this Policy periodically.

1. Contact Us:

If you have any questions, concerns, or requests regarding this SMS Privacy Policy or the way we handle your personal information, please contact us at support@enchantmentlove.com.

By opting in to receive SMS messages from us, you acknowledge that you have read, understood, and agreed to this SMS Privacy Policy.

Enchantment, LLC

DBA: Enchantment Love

 support@enchantmentlove.com

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Thank you for shopping with Enchantment Love!!!!!